Frequently Asked Questions (FAQ)

1. What is Generation Royal?

Generation Royal is an online furniture store offering a selection of furniture for customers across the United States.

2. What products does Generation Royal offer?

We offer a variety of furniture products through our online store. Product availability may change as we update our catalog.

3. How can I contact Generation Royal?

You can contact us using the following information:

Our customer service team responds to all inquiries within 24 hours during business days.

4. Is my personal information safe?

Yes. We value your privacy and take reasonable measures to protect your personal information in accordance with our Privacy Policy.

5. Do I need to create an account to place an order?

Some features of our website may require an account, while other purchases or services may be available without registration.

6. How do I get support if I have an issue?

If you need assistance with an order or have any questions, please contact our customer service team using the contact information provided on our website.

7. Where do you ship?

We currently ship within the United States only.

8. How long does shipping take?

  • Handling Time: 1–2 Business Days

  • Transit Time: 3–5 Business Days

  • Total Delivery Time: 4–7 Business Days

9. Can I return my order?

Yes. Eligible items may be returned within 30 days of delivery, provided they meet the requirements outlined in our Return & Refund Policy.

10. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

11. Can the information on your website change?

Yes. We reserve the right to update or modify our website, products, policies, and other content at any time without prior notice.

12. What are your customer service hours?

Business Hours: 10:00 AM – 6:00 PM
Business Days: Monday – Friday
Closed: Saturday & Sunday

Our customer service team answers all inquiries within 24 hours.