Return & Refund Policy

At Generation Royal, we are committed to providing quality furniture and excellent customer service. If you are not completely satisfied with your purchase, our return and refund process is designed to be straightforward to follow.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:

  • Unused and in original condition.

  • Returned in the original packaging, including all parts, manuals, and accessories, if applicable.

  • Proof of purchase must be provided.

If you accidentally place an incorrect order, you will be responsible for the return shipping cost.

Returns received after 45 days from the delivery date will not be accepted.

Return Method

All returns are handled by mail only. We do not accept in-store returns for online purchases.

Return Label

A prepaid return shipping label is included with every eligible order.

To return an item:

  1. Repack the item securely in its original packaging.

  2. Attach the prepaid return shipping label to the outside of the package.

  3. Drop off the package at the shipping carrier location indicated on the return label.

If you have misplaced your return label, please contact our customer service team for assistance.

Restocking Fee

There is no restocking fee for eligible returns.

Damaged or Defective Items

If your order arrives damaged or defective, please:

  • Take clear photos of the damaged item(s).

  • Contact our customer service within 7 days of delivery.

  • Send the photos along with your order details to support@generationroyal.com.

Claims submitted after 7 days or without sufficient supporting information may not be eligible for a refund, replacement, or store credit.

Refund Processing

Once we receive and inspect your returned item(s), please allow up to 7 business days for your refund to be processed.

Approved refunds will be issued to the original payment method used for the purchase.

Shipping Information

  • Handling Time: 1–2 Business Days

  • Transit Time: 3–5 Business Days

  • Total Delivery Time: 4–7 Business Days

  • Order Cut-Off Time: 05:00 PM

  • Shipping Method: Free Shipping

  • Shipping Region: United States only

Contact Information

If you have any questions regarding your return or need assistance, please contact us:

Business Name: Generation Royal
Website: https://generationroyal.com/
Phone: +1 (407) 932-8172
Email: support@generationroyal.com

Business Address: 119 E Morse Blvd, Winter Park, FL 32789, United States
Business Hours: 10:00 AM – 6:00 PM
Business Days: Monday – Friday
Closed: Saturday & Sunday

Response Time: Our customer service team answers all inquiries within 24 hours.